Frequently Asked Questions

No, this service is provided at no cost to the user. The organization that provides this service to you (i.e., school, community centers, park districts, etc.) incurs a small fee. 

2. Once I pay online, will I have to pay this way every month?

No. This service is available for your convenience. If you pay online this month, you can send a check next month. There are never any automatic payments, so you remain in control. You decide the amount and date the payment is deducted from your account. 

3. Do I have to provide an e-mail address?

Yes. WePayOnline sends you an important confirmation of your order. The confirmation verifies we have received your request and are processing your payment. It is also a source of reference if there are any future questions about your online payment. But rest assured your privacy is our utmost concern. Please refer to our Privacy Policy with regards to this issue. 

4. What are the system requirements to use this service?

Because of WePayOnline's high security standard, the following browsers need to be used to pay online: Netscape Navigator version 6.2.1 or greater, Microsoft Internet Explorer version 5.0 or greater, Firefox 3.0 or greater. Please note to always clear your browser's cache to insure optimum security.

5. How secure is my personal information?

We use the most up-to-date encryption technology to ensure your account information is not available to outside sources. Also, we will never provide unauthorized third parties with information about your transactions or personal financial records. 

6. What type of accounts can I use to pay online?

You can use debit or credit cards from most major card issuers as well as ACH Payment from either a checking or savings account. 

7. When will my payment be reflected on my account?

If your payment information is entered prior to 8:00 PM (EST) on the date you selected as your Payment Date, it will normally be viewable online the following business day. 

8. When will the funds be deducted from my account?

Your payment will normally be deducted within the two days following the Payment Date you entered. 

10. How can I confirm if my payment has been withdrawn from my financial institution account?

Normally your payment will be withdrawn 1-2 business days following the Payment Date you have selected. To be sure, you can contact your financial institution or verify the withdrawal on your financial institution account statement. 

11. What is the cutoff time for entering payments?

The cutoff for any Payment Date is midnight EST.